A little clarity before you send

Household enquiries

The enquiry form saves your contact details, the address and postcode of the home or venue, selected services and tasks, their quantities, workload, priorities and instructions, Holiday Mode dates and options, shopping budgets, preferred visits, selected hours and crew numbers, the calculated crew time total and the information you choose to share. Cucumber uses these details to review your request and contact you about it. By Arrangement enquiries also save the selected service, brief, preferred timing and optional budget. If you choose WhatsApp, your message is sent through WhatsApp. When a ServiceM8 enquiry link is configured, its form is provided by ServiceM8. Optional household preferences include pet arrangements, practical allergy or sensitivity requirements, language preferences and continuity. Share only what is necessary to plan the visit. Customer requests are available through a private owner review.

Sending a request does not confirm a visit or take a payment. Your selected crew time total is saved with your request. Availability, specialist arrangements and any purchases are confirmed separately. Your task chooser keeps a draft of tasks, task details, selected rooms and sizes, visit type, hours and crew numbers in this browser tab until the tab is closed; contact details and the visit address are not stored in that draft.

My Cucumber

My Cucumber is optional. Sign-in uses your ChatGPT account and gives Cucumber a site-specific user identifier and your account email, with your name where available. We use that identifier to keep your saved profile and signed-in requests together; we do not receive your ChatGPT conversations.

You can choose to save your contact details, address, room selection, household preferences and usual task list. These details are stored privately on the server, not in public pages or browser storage. Only requests made while signed in are linked to your account; entering the same email on a guest request does not link it automatically. Reusing a list creates a new request at current prices and requires a fresh availability check.

You can edit or remove saved preferences in My Cucumber. Removing the profile does not delete existing request records. Practical allergy and sensitivity information is optional: share only what is needed for the visit, and only information you are entitled to provide. Access preferences can be saved without keys or codes. Sensitive access details are arranged privately after confirmation.

Requests also record the selected rooms, rough room sizes and any agreement to work through priorities within a limited time. We use these to assess the scope and assign suitable crew. Authorised Cucumber administration can review the request. Crew members and service partners cannot browse customer accounts.

Gift requests and employer enquiries

Gift requests save your contact details, the occasion, preferred gift, budget, recipient postcode if known and the information you choose to share. Employer enquiries save your contact details, organisation, proposed employee locations, approximate numbers, budget and message. These details are kept in the private Requests page so Cucumber can review the request and reply. These forms do not take payment, issue a voucher, enrol employees or confirm a visit.

Christmas planner

The free Christmas planner saves opened doors and checklist ticks in this browser so you can return to them. This progress is not linked to an account or sent to Cucumber. You can clear it by removing this website’s stored browser data.

Gift baskets and checkout selections

Your gift basket stores package identifiers and quantities in this browser’s local storage so it remains available between pages and visits. Names, email addresses and personal messages are not stored in that browser basket. Removing all gifts clears the basket contents.

If you choose Save my gift selection, Cucumber privately saves your name and email, each package and its calculated price, recipient and sender names, message, delivery preference, delivery email and any service postcode you provide. These records appear in the private Gift orders & vouchers page. Saving does not take payment, issue a voucher, send an email or reserve an appointment. Recipient details are used only to arrange the gift, not to add them to a marketing list.

Optional links to Moonpig open a separate website. Cucumber does not transfer your basket or recipient details through those links. Sample e-vouchers are generated in your browser and have no redemption value.

Work applications

The application form saves your contact details, location, preferred roles, optional interest in a permanent supervisor role, availability and fixed commitments, overnight availability, selected experience areas, experience, languages, stated DBS and reference status, driving information, a scenario response and any optional CV so Cucumber can review your interest in work. Applications, scenario responses, uploaded video or audio recordings and any CVs are available through a private recruitment view and are not published on the website. Recording downloads require the authorised recruitment account.

Please send only the information needed to understand your experience and contact you. Identity documents, bank details and medical information are not needed at this stage.

Smart home experience

Crew applicants who choose Smart Home Support can share their practical experience, devices they have used and interest in training. These details are saved privately with their application and used to assess suitable work and training. Stated experience is checked before assignments. Please do not include passwords, access codes or other people’s account details.

Partner applications

The partner form saves your business and contact details, business type, VAT registration status, location, services, coverage, stated insurance, experience and qualifications, rates, availability, job management system, preferred way to coordinate work, partnership questions and the working arrangements you share. Laundry and dry cleaning providers can also share their capabilities, collection and return arrangements and turnaround times.

Cucumber uses these details to review your business and contact you about potential work. Applications are available through a private review list. Submitting an application does not publish your details, approve your business as a preferred partner or confirm an assignment.

Bills, letters & home maintenance

Document access, confidentiality and secure handling are agreed privately for the service. Please do not upload letters, bills, account details or passwords through an initial enquiry. We keep only the records needed for the agreed work.

Crew onboarding

After appointment, Cucumber can record agreed animal restrictions, available hours, skills and languages in private crew notes for allocating visits. These are kept separately from application screening. Medical histories are not requested.

Before a visit

Please leave door codes, payment details and other sensitive information out of an initial enquiry. Access and practical arrangements are discussed separately once a service is agreed.